Bogdan Caraman

Network and System Administration

Career Summary

I have experience in Technical Support Tier 2 with Romanian and English Language with a successful track record over 12 years across of Information Technology discipline. Work experience ranges from Computer/Server Assembly for beginners and advanced customers, Network and System Administration, Online Hosting Services, Microsoft and Intel® products support. Overall responsibility for the day-to-day operations of the project, reporting periodically to all the stakeholders, project planning and tracking, risk analysis, counteraction, team building, and on-site deployment. Excellent interpersonal skills, outstanding problem solving and decision-making skills.

Work Experience

Senior Process Associate

2018 - Present

Handling Server related queries, such as RAID installation guidance, RAM population, BIOS/Firmware Update and other various products.

Technologies used:

  • Salesforce
  • Avaya
  • Troubleshooting
  • Microsoft Office
  • Linux
  • Windows Server
  • Server Hardware Installation
  • Logs

Network and Computer Systems Administrator (Headquarter)

2016 - 2018

Day-to-day troubleshooting and support tasks for Windows-based PCs/laptops and related peripherals (printers, scanners, etc.), phones and networking equipment.

Technologies used:

  • Windows Desktop
  • Microsoft Office
  • Microsoft SharePoint
  • Troubleshooting
  • Computer Hardware Installation

Network Administrator

2015 - 2016

network administration and support; manage network equipment; troubleshoot hardware/software issues; infrastructure management; configuring server hardware requirements in the data center for new customers.

Technologies used:

  • Hewlett Packard Blade Server Arhitecture
  • Troubleshooting
  • Server Hardware Installation
  • Linux
  • RAID
  • Integrated Lights-Out (iLO)

Technical Support (Freelancer)

2011 - 2015

Using an online employment platform I worked as Technical Support and SEO Specialist for customers who hire freelancers and that they could make use of online collaboration tools to manage remote teams or projects.

Technologies used:

  • SEO
  • HTML
  • CSS
  • Content Management Software (CMS)
  • Google Webmaster Tools
  • Google Analytics

Technical Support Agent Tier 2

2007 - 2011

I was able to provide responsive and competent support for Microsoft Windows and Microsoft Office products to customers who require help on the phone or e-mail.

Technologies used:

  • Microsoft Windows
  • Microsoft Office
  • Virtual Machines
  • Troubleshooting

Technical and commercial representative

2005 - 2007

Computer Shop and Service

Technologies used:

  • Microsoft Windows
  • Microsoft Office
  • Troubleshooting
  • Computer Hardware Installation

Technical Support Representative

2003 - 2005

Web Hosting System Administrator

Technologies used:

  • Linux
  • Troubleshooting
  • System Administrator
  • Scripts
  • SEO
  • HTML
  • CSS
  • PHP
  • Content Management Software (CMS)
  • Google Webmaster Tools
  • Google Analytics

Skills & Tools

Frontend

  • HTML5
  • CSS3

Others

  • ECDL
  • CCNA

Awards

  • Best Graduation Project
    March 2000 - History of the Internet

Language

  • Romanian (Native)
  • English (Professional)

Interests

Social Profiles