Skills
computer skills, organizational know-how, problem-solving abilities.
Resume
I have acquired valuable experience in all aspects of troubleshooting, installations, and maintenance for various desktop/server operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end-users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
Sumary
Bogdan Caraman
I have experience in Technical Support Tier 2 in Romanian and English Language, with a successful track record across Information Technology disciplines. Work experience ranges from Computer/Server Assembly for beginners and advanced customers, Network and System Administration, Online Hosting Services, and Microsoft and Intel products support. Overall responsibility for the project's day-to-day operations, reporting periodically to all the stakeholders, project planning and tracking, risk analysis, counteraction, team building, and on-site deployment. Excellent interpersonal skills and outstanding problem-solving and decision-making skills.
Education
Bachelor's Degree in Legal Sciences & Law
2001 - 2005
Law Faculty, Romania
Full-time learning involving participation in course and seminar activities.
Graduate Projects
History of the Internet
2000
College, Romania
The Legal Liability and Its Interdisciplinary Implications
2005
Law Faculty, Romania
Professional Experience
IT Support Specialist (On-site)
2020 - 2022
Romania
- Day-to-day troubleshooting and support tasks for Windows-based PCs/laptops and related peripherals (printers, scanners, etc.).
Senior Process Asociate (On-site)
2018 - 2020
Romania
- Handling various Server related queries, such as RAID installation guidance, RAM population, BIOS/Firmware Updates.
IT Support Specialist (On-site)
2016 - 2018
Romania
- Day-to-day troubleshooting and support tasks for Windows-based PCs/laptops and related peripherals (printers, scanners, etc.), phones and networking equipment.
Network and Computer Systems Administrator (On-site)
2015 - 2016
Romania
- network administration and support; manage network equipment; troubleshoot hardware/software issues; infrastructure management; configuring server hardware requirements in the data center for new customers.
Technical Support (Remote)
2011 - 2015
Romania
- Using an online employment platform I worked as Technical Support and Search Engine Optimization (SEO) Specialist for customers who hire freelancers and that they could make use of online collaboration tools to manage remote teams or projects.
Technical Support Agent Tier 2 (On-site)
2007 - 2011
Bulgaria
- I was able to provide responsive and competent support for Microsoft Windows and Microsoft Office products to customers who require help on the phone, support tickets, or by e-mail.
Technical and commercial representative (On-site)
2005 - 2007
Romania
- Computer Shop and Service Support: Onboard Computer Specialist, Troubleshooting, Assembly, Operating System (OS) installation, Warranties, Webmaster (e-commerce platform).
Technical Support Representative (Remote)
2003 - 2005
Romania
- Web Hosting System Administrator: Windows Web Stack (IIS, SQL Server), LAMP stack, cPanel or other alternatives, MySQL administration, PHP configuration and optimization, backup, restore, disaster recovery fundamentals and network security; Search Engine Optimization (SEO) Specialist: Google Search Console, Google Ads, Google AdSense, Google Analytics or professional platforms.