Bogdan Caraman
Career Summary
I have experience in Technical Support Tier 2 with Romanian and English Language with a successful track record over 12 years across of Information Technology discipline. Work experience ranges from Computer/Server Assembly for beginners and advanced customers, Network and System Administration, Online Hosting Services, Microsoft and Intel® products support. Overall responsibility for the day-to-day operations of the project, reporting periodically to all the stakeholders, project planning and tracking, risk analysis, counteraction, team building, and on-site deployment. Excellent interpersonal skills, outstanding problem solving and decision-making skills.
Work Experience
Senior Process Associate
Handling Server related queries, such as RAID installation guidance, RAM population, BIOS/Firmware Update and other various products.
Technologies used:
- Salesforce
- Avaya
- Troubleshooting
- Microsoft Office
- Linux
- Windows Server
- Server Hardware Installation
- Logs
Network and Computer Systems Administrator (Headquarter)
Day-to-day troubleshooting and support tasks for Windows-based PCs/laptops and related peripherals (printers, scanners, etc.), phones and networking equipment.
Technologies used:
- Windows Desktop
- Microsoft Office
- Microsoft SharePoint
- Troubleshooting
- Computer Hardware Installation
Network Administrator
network administration and support; manage network equipment; troubleshoot hardware/software issues; infrastructure management; configuring server hardware requirements in the data center for new customers.
Technologies used:
- Hewlett Packard Blade Server Arhitecture
- Troubleshooting
- Server Hardware Installation
- Linux
- RAID
- Integrated Lights-Out (iLO)
Technical Support (Freelancer)
Using an online employment platform I worked as Technical Support and SEO Specialist for customers who hire freelancers and that they could make use of online collaboration tools to manage remote teams or projects.
Technologies used:
- SEO
- HTML
- CSS
- Content Management Software (CMS)
- Google Webmaster Tools
- Google Analytics
Technical Support Agent Tier 2
I was able to provide responsive and competent support for Microsoft Windows and Microsoft Office products to customers who require help on the phone or e-mail.
Technologies used:
- Microsoft Windows
- Microsoft Office
- Virtual Machines
- Troubleshooting
Technical and commercial representative
Computer Shop and Service
Technologies used:
- Microsoft Windows
- Microsoft Office
- Troubleshooting
- Computer Hardware Installation
Technical Support Representative
Web Hosting System Administrator
Technologies used:
- Linux
- Troubleshooting
- System Administrator
- Scripts
- SEO
- HTML
- CSS
- PHP
- Content Management Software (CMS)
- Google Webmaster Tools
- Google Analytics
Skills & Tools
Frontend
-
HTML5
-
CSS3
Others
- ECDL
- CCNA
Awards
-
Best Graduation ProjectMarch 2000 - History of the Internet
Language
- Romanian (Native)
- English (Professional)
Interests
- Photography
- Forge of Empires
- Cycling