Bogdan Caraman

network

Skills

computer skills, organizational know-how, problem-solving abilities.

MS Operating Systems95%
Debian GNU/Linux75%
HTML 85%
CSS 60%

Resume

I have acquired valuable experience in all aspects of troubleshooting, installations, and maintenance for various desktop/server operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end-users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.

Sumary

Bogdan Caraman

I have experience in Technical Support Tier 2 in Romanian and English Language, with a successful track record across Information Technology disciplines. Work experience ranges from Computer/Server Assembly for beginners and advanced customers, Network and System Administration, Online Hosting Services, and Microsoft and Intel products support. Overall responsibility for the project's day-to-day operations, reporting periodically to all the stakeholders, project planning and tracking, risk analysis, counteraction, team building, and on-site deployment. Excellent interpersonal skills and outstanding problem-solving and decision-making skills.

Education

Bachelor's Degree in Legal Sciences & Law

2001 - 2005

Law Faculty, Romania

Full-time learning involving participation in course and seminar activities.

Graduate Projects

History of the Internet

2000

College, Romania

The Legal Liability and Its Interdisciplinary Implications

2005

Law Faculty, Romania

Professional Experience

IT Support Specialist (On-site)

2020 - 2022

Romania

  • Day-to-day troubleshooting and support tasks for Windows-based PCs/laptops and related peripherals (printers, scanners, etc.).

Senior Process Asociate (On-site)

2018 - 2020

Romania

  • Handling various Server related queries, such as RAID installation guidance, RAM population, BIOS/Firmware Updates.

IT Support Specialist (On-site)

2016 - 2018

Romania

  • Day-to-day troubleshooting and support tasks for Windows-based PCs/laptops and related peripherals (printers, scanners, etc.), phones and networking equipment.

Network and Computer Systems Administrator (On-site)

2015 - 2016

Romania

  • network administration and support; manage network equipment; troubleshoot hardware/software issues; infrastructure management; configuring server hardware requirements in the data center for new customers.

Technical Support (Remote)

2011 - 2015

Romania

  • Using an online employment platform I worked as Technical Support and Search Engine Optimization (SEO) Specialist for customers who hire freelancers and that they could make use of online collaboration tools to manage remote teams or projects.

Technical Support Agent Tier 2 (On-site)

2007 - 2011

Bulgaria

  • I was able to provide responsive and competent support for Microsoft Windows and Microsoft Office products to customers who require help on the phone, support tickets, or by e-mail.

Technical and commercial representative (On-site)

2005 - 2007

Romania

  • Computer Shop and Service Support: Onboard Computer Specialist, Troubleshooting, Assembly, Operating System (OS) installation, Warranties, Webmaster (e-commerce platform).

Technical Support Representative (Remote)

2003 - 2005

Romania

  • Web Hosting System Administrator: Windows Web Stack (IIS, SQL Server), LAMP stack, cPanel or other alternatives, MySQL administration, PHP configuration and optimization, backup, restore, disaster recovery fundamentals and network security; Search Engine Optimization (SEO) Specialist: Google Search Console, Google Ads, Google AdSense, Google Analytics or professional platforms.