Skills
computer skills, organizational know-how, problem-solving abilities.
Resume
I have acquired valuable experience in all aspects of troubleshooting, installations, and maintenance for various desktop/server operations, hardware, and software. I possess a unique talent for delivering highly complex technical information into terms and concepts that the end-users can readily grasp. Furthermore, I am multi-task oriented, enjoy a challenge, and continually stay abreast of the latest advancements in the IT field.
Sumary
Bogdan Caraman
I have experience in Technical Support Tier 2 with Romanian and English Language with a successful track record over 15 years across of Information Technology discipline. Work experience ranges from Computer/Server Assembly for beginners and advanced customers, Network and System Administration, Online Hosting Services, Microsoft, and Intel® products support. Overall responsibility for the day-to-day operations of the project, reporting periodically to all the stakeholders, project planning and tracking, risk analysis, counteraction, team building, and on-site deployment. Excellent interpersonal skills, outstanding problem solving, and decision-making skills.
Education
Legal Sciences & Law
2001 - 2005
Law Faculty, Romania
Full-time learning involving participation in course and seminar activities.
Professional Experience
IT Support Specialist (On-site)
2020 - 2022
Romania
- Day-to-day troubleshooting and support tasks for Windows-based PCs/laptops and related peripherals (printers, scanners, etc.).
Senior Process Asociate (On-site)
2018 - 2020
Romania
- Handling various Server related queries, such as RAID installation guidance, RAM population, BIOS/Firmware Updates.
IT Support Specialist (On-site)
2016 - 2018
Romania
- Day-to-day troubleshooting and support tasks for Windows-based PCs/laptops and related peripherals (printers, scanners, etc.), phones and networking equipment.
Network and Computer Systems Administrator (On-site)
2015 - 2016
Romania
- network administration and support; manage network equipment; troubleshoot hardware/software issues; infrastructure management; configuring server hardware requirements in the data center for new customers.
Technical Support (Remote)
2011 - 2015
Romania
- Using an online employment platform I worked as Technical Support and SEO Specialist for customers who hire freelancers and that they could make use of online collaboration tools to manage remote teams or projects.
Technical Support Agent Tier 2 (On-site)
2007 - 2011
Bulgaria
- I was able to provide responsive and competent support for Microsoft Windows and Microsoft Office products to customers who require help on the phone or e-mail.
Technical and commercial representative (On-site)
2005 - 2007
Romania
- Computer Shop and Service Support
Technical Support Representative (Remote)
2003 - 2005
Romania
- Web Hosting System Administrator